MSC CRUISES | SPECIAL REQUIREMENTS INFORMATION (MSC Cruises USA Office Phone: 954.772.6262 | MSC Cruises Canada Office Phone: 1.833.253.9978)

Should you have Special Requirements, please review and complete this form. MSC Cruises will seek to the extent feasible to accommodate all requests. This information is necessary so that we are aware of any special requirements you have and may be provided to third parties, as needed.
*My booking was made through the country:  
*First Name:  
Middle Name:
*Last Name:  
Date Submitted:  
My Travel Agent is:
Agency Phone Number:
Agency Address:
Ship Name:
Please describe any condition, illness, equipment or facilities that require special assistance as well as any special equipment you need (e.g. hypodermic disposal bin or facilities to refrigerate medicine)2:
I will be traveling with someone who will provide me with the assistance I require (choose one):

If Yes, Relationship (please specify):

I require the use of oxygen (choose one):

For Passengers With Mobility Impairments: (check the appropriate box)
All decks, public areas and tenders are designed to be as accessible as possible for guests with reduced mobility. In addition, there are a number of specially fitted staterooms available on each ship in the fleet. For safety reasons, guests requiring assistance may be requested to travel with a care taker, depending on the specific route. Wheelchairs are available on board our ships, for the use of guests during embarkation and disembarkation only, or in case of emergency. Guests that require constant use of a wheelchair or any other form of support must bring their own equipment with them. It is the responsibility of the guest to check with the relevant producers/suppliers that this equipment is safe to take on board and use on a cruise ship, and to organize both its delivery to the departure terminal in good time for embarkation, and its collection at the end of the cruise. For detailed information on the ports of call and excursions suitable for passengers who experience mobility problems, read the relevant pages in this section, and once on board check the accuracy of the information provided.  I will bring a wheelchair5:
If Yes, Please Specify Following shown below:

Type of wheelchair:

Wheelchair/Scooter Weight (lbs):

Wheelchair/Scooter Width (inches):

Wheelchair/Scooter Height (inches):

My Weight is (lbs):

I can step up onto a bus:
I need hydraulic lift equipment for transportation for tour or transfer:
For Passengers With Diabetes: (check the appropriate box)
My diabetes is controlled through:
I require access to refrigerated medicine:
I require access to refrigerated medicine every (specify hours):
I need Hypodermic Disposal Facilities:
Service Animal
MSC Cruises welcomes service animals on board its cruise vessels. Suitably trained and certified guide dogs are allowed on board all ships, assuming that they are in a good state of health and possess all necessary documents for entering the foreign countries visited during the cruise. The guest will be informed in advance about the accommodation made for the animal, the facilities available (if required) and the embarking and disembarking procedure. The guest is personally responsible (with the aid of the caretaker if applicable) for the custody, feeding and general care of the animal during the whole stay on board.
Service Animal Additional Comments Below:
Children with Special Needs
 Children with special needs have normal access to all onboard services and facilities. Although the entertainment staff do not offer a childcare service, they are trained to provide a wide range of entertainment aimed specifically at children. All children, including those with special needs, are assigned to a certain children's area depending on their age. If necessary, children or young guests with special needs can be placed with a lower age group (with the agreement of their parents), or they can take part in specific activities, together with their parents if required.
Children with Special Needs Additional Comments Below:
Special Diets
Guests with food intolerances and/or allergies are asked to inform MSC Cruises of their requirements and once on board, to confirm their needs at the Reception – Guest Service and/or with the Maître d’Hôtel. If informed in advance, onboard staff will be happy to assist guests in choosing dishes that do not contain foods or ingredients that could cause an allergic reaction. In addition, for Mediterranean and Northern European routes, MSC Preziosa, MSC Splendida, MSC Fantasia, MSC Magnifica, MSC Musica, MSC Orchestra, MSC Poesia and MSC Divina are all certified by the Italian Coeliac Association (AIC) for the preparation and serving of gluten-free dishes. All ships on all routes carry a limited selection of pre-packaged gluten-free products on board.
Special Diets Additional Comments Below:
Deaf/Hard of Hearing: (check the appropriate box)
MSC Cruises is sensitive to its guests needs and constantly strives to offer the best service in accordance with all ADA standards. MSC Cruises makes available a portable room kit if requested prior to sailing by completing a special needs form for each guest. An auxiliary aid kit will be provided which includes a visual tactile alert system, door knocker, telephone alert, alarm clock and smoke detector to guests who require them. A TTY (teletypewriter) interfaces with the Guest Services Deck which is on-call 24 hours a day. Throughout your MSC Cruise you can tune into a dedicated safety channel where a video is televised, in-room, with a sign language interpreter. Captioning, when available through our service provider, is also offered for in-cabin movies. Upon request, sign language interpreters are available, on all cruises departing from and returning to a U.S. port, for guests who use sign language as their primary means of communication. To ensure interpreting services are available as requested, please provide us with 60 days’ notice before your cruise departure.

The medical facilities and equipment on board may not be technically adequate to deal with a birth or pregnancy complications. Therefore, for safety reasons, we cannot admit women on board who will have reached or exceeded their twenty-fourth week of pregnancy by the end of the cruise. Regardless of the stage of pregnancy, a doctor should be consulted before sailing on a cruise to evaluate whether the guest is fit to travel
Pregnancy Additional Comments Below:

Visually Impairments:

MSC Preziosa, MSC Divina, MSC Splendida and MSC Fantasia have Braille signs in public areas, in elevators and at the entrance to the staterooms; all the ships have deck indicators in the staterooms and fully accessible public areas, decks and tenders. For their safety, and depending on their level of disability, guests may be requested to travel with a caretaker or guide dog. For detailed information on accessible shore excursions, read the relevant pages in this section, and once on board check the accuracy of the information provided.
Visual Impairments Additional Comments Below:
For MSC Cruises Use Only
Cruise Begins:
Cruise Ends:
1 MSC's brochure indicates transfers are included with MSC packages. You may purchase transfers by contacting MSC Cruises at 800.666.9333.
2 Guests undergoing CAPD (Peritoneal Dialysis) must arrange for delivery of their own solutions and supplies to the vessel.
3 Service animals must have all required immunizations and paperwork.
4 The ship has oxygen for emergency use only. Guests requiring oxygen can make independent arrangements for their oxygen needs through Special Needs at Sea @ 1.800.513.4515 or Click here.
5 Please bring your own wheelchairs as equipment on the ships is limited.
6 All electric mobility devices must have a gel or dry cell battery.